var global_navtree = WpNavBar.readTree({
"childArray" : [
{   'sDescription':'This book will help you to Deliver Exceptional Service, Retain Customers, Earn Customer Loyalty, Create Sustainability, Become a Customer-Focused Organization from the inside-out',
    'sTitle':'Home',
    'bIsWebPath':true,
    'sUrl':'index.html'
},
{   'sTitle':'About  Authors',
    'bIsWebPath':true,
    'sUrl':'about_the_authors.html',"childArray" : [
    {   'sTitle':'About Our Company',
        'bIsWebPath':true,
        'sUrl':'about_the_training_bank.html'
    },
    {   'sTitle':'Privacy Policy',
        'bIsWebPath':true,
        'sUrl':'privacy_policy.html'
    },
    {   'sTitle':'Terms of Service',
        'bIsWebPath':true,
        'sUrl':'terms_of_service.html'
    }]
},
{   'sTitle':'Other Books',
    'bIsWebPath':true,
    'sUrl':'other_customer_focus_books.html',"childArray" : [
    {   'sTitle':'Customer Focus Companion',
        'bIsWebPath':true,
        'sUrl':'the_customer_focus_companion.html'
    },
    {   'sTitle':'How Customer Focused Are You Online Assessment',
        'bIsWebPath':true,
        'sUrl':'how_customer_focused_are_you_assessment.html'
    },
    {   'sTitle':'Management Training: By The Book I and II',
        'bIsWebPath':true,
        'sUrl':'management_training_by_the_book.html'
    },
    {   'sTitle':'Customer Focus Needs Assessments',
        'bIsWebPath':true,
        'sUrl':'customer_focus_needs_assessments.html'
    }]
},
{   'sTitle':'Training Programs',
    'bIsWebPath':true,
    'sUrl':'training_programs.html',"childArray" : [
    {   'sTitle':'Customer Focused Leadership',
        'bIsWebPath':true,
        'sUrl':'customer_focused_leadership_workshop.html'
    },
    {   'sTitle':'Customer Focus for the Frontline',
        'bIsWebPath':true,
        'sUrl':'customer_focus_frontline.html'
    },
    {   'sTitle':'Customer Focus for the Back Office',
        'bIsWebPath':true,
        'sUrl':'customer_focus_back_office.html'
    },
    {   'sTitle':'Customer  Focused Communication',
        'bIsWebPath':true,
        'sUrl':'customer_focused_communication_workshop.html'
    },
    {   'sTitle':'The Wow Factor Workshop',
        'bIsWebPath':true,
        'sUrl':'the_wow_factor.html'
    },
    {   'sTitle':'Maximizing the Customer Experience Online Training Program',
        'bIsWebPath':true,
        'sUrl':'customer_service_customer_focus_online_training_program.html'
    },
    {   'sTitle':'Course Information Request',
        'bIsWebPath':true,
        'sUrl':'course_information_request.html'
    },
    {   'sTitle':' Price Estimate Request',
        'bIsWebPath':true,
        'sUrl':'price_estimate_request.html'
    }]
},
{   'sTitle':'Articles',
    'bIsWebPath':true,
    'sUrl':'free_customer_focus_service_articles.html',"childArray" : [
    {   'sTitle':'Customer Service Training Versus Customer Focus Training',
        'bIsWebPath':true,
        'sUrl':'customer_service_versus_customer_focus_training.html'
    },
    {   'sTitle':'Getting Service Training to Stick',
        'bIsWebPath':true,
        'sUrl':'getting_service_training_to_stick.html'
    },
    {   'sTitle':'The Customer Focus Training Top Forty',
        'bIsWebPath':true,
        'sUrl':'the_customer_focus_training_top_forty.html'
    },
    {   'sTitle':'American Express Global Service Barometer 2011',
        'bIsWebPath':true,
        'sUrl':'american_express_global_service_barometer_2011.html'
    },
    {   'sTitle':'Silent But Deadly',
        'bIsWebPath':true,
        'sUrl':'silent_but_deadly.html'
    },
    {   'sTitle':'Do Companies Care',
        'bIsWebPath':true,
        'sUrl':'do_companies_care_about_customers.html'
    },
    {   'sTitle':'American Express 2010 Global Customer Service Barometer',
        'bIsWebPath':true,
        'sUrl':'global_service_barometer_press_release_2010.html'
    },
    {   'sTitle':'Is the Customer Always Right',
        'bIsWebPath':true,
        'sUrl':'article_is_the_customer_always_right.html'
    },
    {   'sTitle':'Why Customer Focus Training is a Strategic Investment',
        'bIsWebPath':true,
        'sUrl':'customer_focus_training_strategic_investment.html'
    },
    {   'sTitle':'How can You Drive a Customer Crazy',
        'bIsWebPath':true,
        'sUrl':'drive_a_customer_crazy.html'
    },
    {   'sTitle':'Customer Focus in a Slow Economy ',
        'bIsWebPath':true,
        'sUrl':'customer_focus_in_slow_economy.html'
    },
    {   'sTitle':'Research Findings',
        'bIsWebPath':true,
        'sUrl':'customer_focus_research_findings.html'
    },
    {   'sTitle':'What is Customer Focused Leadership',
        'bIsWebPath':true,
        'sUrl':'what_is_customer_focused_leadership.html'
    },
    {   'sTitle':'To be Customer Focused or not to be',
        'bIsWebPath':true,
        'sUrl':'to_be_customer_focused_or_not.html'
    },
    {   'sTitle':'Why Customer Focus Differentiates',
        'bIsWebPath':true,
        'sUrl':'why_customer_focus_differentiates.html'
    },
    {   'sTitle':'Customer Expectations vs. Customer Needs ',
        'bIsWebPath':true,
        'sUrl':'customer_expectations_and_needs.html'
    },
    {   'sTitle':'FAST GUIDE 10 Success Factors of Customer Focus',
        'bIsWebPath':true,
        'sUrl':'ten_customer_focus_success_factors.html'
    },
    {   'sTitle':'Shocking Recovery',
        'bIsWebPath':true,
        'sUrl':'shocking_recovery_article.html'
    },
    {   'sTitle':'Improving the Customer Experience through Customer Journey Mapping',
        'bIsWebPath':true,
        'sUrl':'customer_journey_mapping.html'
    },
    {   'sTitle':'Using Information to Create Value for Your Customers ',
        'bIsWebPath':true,
        'sUrl':'using_information_to_add_customer_value_article.html'
    },
    {   'sTitle':'No Theory No Learning',
        'bIsWebPath':true,
        'sUrl':'no_theory_no_learning_article.html'
    },
    {   'sTitle':'Would You Do Business With You',
        'bIsWebPath':true,
        'sUrl':'would_you_do_buisness_with_you_article.html'
    },
    {   'sTitle':'Six Steps to More Loyal Customers',
        'bIsWebPath':true,
        'sUrl':'six_steps_to_more_loyal_customers_article.html'
    },
    {   'sTitle':'Five Steps to turn complaints into loyal customers',
        'bIsWebPath':true,
        'sUrl':'complaints_to_loyal_customers.html'
    },
    {   'sTitle':'Top Ten Customer Service Books',
        'bIsWebPath':true,
        'sUrl':'top_ten_customer_service_books_article.html'
    },
    {   'sTitle':'Article Request Form',
        'bIsWebPath':true,
        'sUrl':'article_request_form.html'
    },
    {   'sTitle':'Free Audio Article The Value of a Customer Focus Strategy',
        'bIsWebPath':true,
        'sUrl':'audio_article_value_of_a_customer_focus_strategy.html'
    },
    {   'sTitle':'Three Proven Pro-Active Service Recovery Strategies',
        'bIsWebPath':true,
        'sUrl':'three_proven_proactive_recovery_strategies.html'
    },
    {   'sTitle':'How to Turn the Current Economy into an Opportunity for Profit',
        'bIsWebPath':true,
        'sUrl':'an_opportunity_for_profit_and_sustained_growth.html'
    }]
},
{   'sTitle':' Blog',
    'bIsWebPath':true,
    'sUrl':'blog.html'
},
{   'sTitle':'Contact Us',
    'bIsWebPath':true,
    'sUrl':'contact_us.html',"childArray" : [
    {   'sTitle':'Useful Links',
        'bIsWebPath':true,
        'sUrl':'useful_links.html'
    }]
}]
});