Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.
Whether your goal is to sharpen customer focus, improve customer retention, create value and build customer loyalty or enhance the delivery of service to your customers, this program is for you.
This in-house program is designed specifically for all front-line employees. It is available in one-day and two-day formats and can be customized to reflect your specific requirements.
It presents a process for creating or enhancing customer focus and improving service at the point of contact with the customer.
This process provides participants with strategies and skills that will help them make the most of their day-to-day interactions with people who receive their work-product, products and services.
Upon completion of this program participants will understand:
As part of this program, participants complete a Personal Action Plan for how they will take what they learn and apply it on-the-job.
This highly interactive program can be conducted in both 1-day and 2-day formats and includes an effective balance of lecture, individual and group activities and exercises. The recommend class size is 12 to 14 participants but larger class sizes can be accommodated. Participants will receive a three ring binder containing all of the of reference information presented in the workshop together with learning activities, exercises and job aides.
We will be pleased to provide Train-the-Trainer certification to your trainers should you wish to conduct this training within your organization yourself. We will be pleased to discuss our certification process with you.
For more information about this outstanding workshop please give us a call at 519 284-8080 or send a request by clicking here.
Did you know that...
Source: Amex Global Service Barometer 2010 and 2011
To obtain a copy of this course description click here
To obtain a no-obligation fee estimate, call us at 519 284-8080 or click here.
Train-the-trainer certification is also available.
If you would prefer an online version of this training program please check out Maximizing the Customer Experience. Click Here.