That’s Customer Focus © 2008 - 2011
This Training Program will Enable your Employees to Deliver Service Which Wows your Customers.
Creating a Customer-Focused mind-set and delivering a level of service which consistently “wows” your customers will create differentiation in today’s highly competitive market.
This kind of differentiation will lead to greater customer loyalty and a “fan base” of customers who will brag about how good you are to deal with.
That’s got to be good for your business!
To obtain a printable copy of this overview and/or a fee estimate, click here.
This 1 day highly interactive, customizable on-site workshop enables participants to:
- explore why wowing customers is a critical customer retention strategy
- explore what it is that customers want, when it comes to the service they receive
- understand the impact customers’ expectations have on whether or not they will be wowed by what you do
- learn how to identify customer touch point opportunities and determine what will wow customers at these touch points
- understand why creating a loyal fan base of customers who brag about your business is good for your bottom line
Topics include:
- What is Customer Focus and Service?
- Why Customer Focus Creates a Competitive Edge
- What Customers Want
- The Power of Customer Perception
- Perception Drives Expectations
- Moments of Truth
- The Wow Factor- Retention
- Why Wow?
- The Wow Factor- Customer Loyalty
- Personal Action Plans
As part of this program, participants complete a Personal Action Plan for how they will take what they learn and apply it on-the-job.
Train-the-trainer certification is also available.
For more information about this outstanding workshop please give us a call at 416-698-8230 or send us a request by clicking here.
“This workshop is highly engaging and interactive. Upon completion of this session participants will be able to develop a strategy for how they can wow their customers and build a strong fan base.”
New!
Online Customer Service Certification training for under $200.00
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