Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.

The Wow Factor Workshop

This Training Program will Enable your Employees to Deliver Service Which Wows your Customers.

Creating a Customer-Focused mind-set and delivering a level of service which consistently “wows” your customers will create differentiation in today’s highly competitive market.

This kind of differentiation will lead to greater customer loyalty and a “fan base” of customers who will brag about how good you are to deal with.

That’s got to be good for your business!

To obtain a printable copy of this overview and/or a fee estimate, click here.

This 1 day highly interactive, customizable on-site workshop enables participants to:

Topics include:

As part of this program, participants complete a Personal Action Plan for how they will take what they learn and apply it on-the-job.

Train-the-trainer certification is also available.

For more information about this outstanding workshop please give us a call at 519 284-8080 or send us a request by clicking here.

“This workshop is highly engaging and interactive. Upon completion of this session participants will be able to develop a strategy for how they can wow their customers and build a strong fan base.”


Training Programs


Online Customer Service Certification training for under $200.00

Click here for details.

Maximizing the Customer Experience Online Training Program