Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.


You’ve read That's Customer Focus!  and you’ve decided to take the next step and put what you now know into action.

Available in e-book

This invaluable resource will help you to stay on track and  ensures that every action you take is highly leveraged.  It provides a proven highly structured approach.

This 160+ page book includes:

The Customer Focus Companion

You don’t need to be an experienced facilitator to run these meetings. Everything you need is provided.

This exceptional resource is yours for only US$29.95.

You will save countless hours as we have developed everything you need to set up and conduct those critical meetings for focusing  your staff on creating customer focus.


More About the Meeting Guides


All 14 Customer Focus team meeting activity guides provide explicit instructions on how to conduct each meeting.

 

The meetings range from 40 minutes to 1 hour and 30 minutes.


Each meeting guide includes:



As we have said, you do not need to be an experience trainer to conduct highly successful customer focus  training and embedding meetings.

Simply follow the detailed instructions and engage your staff.

Each Activity has been carefully selected and designed to help you accomplish the following:

  1. Develop a Team Vision
  2. Establish Team Goals, Roles and Ground Rules
  3. Bringing Your Service Values to Life
  4. Identify Your Internal Business Partners?
  5. Gather Internal Partners’ Requirements
  6. Respond to Internal Partner Requirements
  7. Identify Moments of Truth and Critical Customer Incidents
  8. Moments of Truth and Cycles of Service
  9. Identify and remove Coffee Stains
  10. Develop a plan for Listening to the Voice of the Customer
  11. Identify and remove Service Obstacles
  12. Solve Team Problems
  13. Build Recovery Strategies
  14. Organize a Customer Focus EXPO

And there’s more.

We have included a Critical Actions Checklist and Planner to keep you organized.

AND

Examples and explanations of Six different problem-solving tools and techniques to help you resolve a wide variety of complex service problems.

AND

Some checklists to keep your service improvement team organized.

Bonus Item

Included in the team problem-solving module is a complete yet, simple and highly effective Model for Customer-Focus team problem-solving.



“Embed Customer Focus throughout your organization, department or team.”

“Easy to follow and implement”

“Apply everything you learned reading That’s Customer Focus!”

This exceptional resource is yours for only US$29.95.

You will save countless hours as we have developed everything you need to set up and conduct those critical meetings for focusing  your staff on creating customer focus.

This e-book is available through Clickbank.com. When you purchase this e-book you get a 60 day money back guarantee, the terms of which are as follows: "ClickBank sells our products - they are a trusted online retailer specializing in digitally delivered products.". ClickBank will, at its option, replace or repair any defective product within 60 days from the date of purchase. After 60 days all sales are final. ClickBank does reserve the right to alter or revise its return policy at any time."

CLICK HERE TO BUY NOW

Download your copy for only $29.95

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