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Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.
Other Books Written by the Authors
This e-Book is a perfect support resource to help you train your staff based on what is covered in That’s Customer Focus.
It contains a series of highly structured and fully detailed meeting guides which take you step-by-step through the process of embedding customer focus and engaging your staff.
It transforms the concepts and theories and best practices which are provided in That’s Customer Focus! into actionable approaches that you can use to engage your entire staff.
It also contains detailed planning, team development and other resources to maximize the impact of your customer focus development plan.
Click on the image to the right for a detailed description of The Customer Focus Companion.
One of the keys to maintain sustained, customer-focused improvement is having a team of highly effective supervisors.
To help you strengthen the supervisory effectiveness of managers, supervisors and team leaders, we have included in these two great books, a series of self-study courses. These self-study course take for 30 minutes to 1 hour to complete and cover a wide range of essential topics. Both books are in e-Book format so you can download then and start learning right away.
Topics include:
Management Training: By The Book - 275 8X11 pages for only US$19.97
- Qualities of Leadership
- Adaptive Leadership
- Goal setting and Feedback
- Empowerment and Motivation
- Coaching
- Listen Up! – How to Really Listen
- Straight Talk- Making Your Point
- Managing Difficult Situations
- Managing Conflict
- Managing Change
- Team Building Skills
- Conducting Performance Evaluations
Management Training: By the Book II -200 8 X 11 pages for only US$17.97
- Strategic Planning
- Reward and Recognition Programs
- Conducting Career Discussion
- Effective Interviewing
- Facilitating Group Dynamics
- Get off my back! Is your manager a micro-manager?
- Group Decision Making
- Conducting a Job Analysis
- Meeting Management
- Orientation Programs
- Making Effective Presentations
- Self Directed Work Teams: An Overview
- Time Management
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