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Five Unique, On-site, Customizable, Customer Focus Training Workshops and an Amazing Online Certification Training Program.

Customer Focus Training Programs

Since 1986, we have been

helping organizations sharpen their customer focus through our proven customer focus, customer service training programs. Our workshops are highly interactive and fully customizable. Attending our training will enable you to build and sustain a highly customer-focused organization.


Whether you are a small organization or large, national or multi-national, our training gets results.


Use one of our certified trainers or have us train your staff to deliver these exceptional programs. Please check out the courses below and click where indicated to view detailed course descriptions.


If your budget does not provide for classroom training, check out our exceptional online certification program call Maximizing the Customer Experience. See the details below or...


Call us at 519-284-8080


00 Overview... Go to Top of page

This 2-day highly interactive

workshop provides you with 10

proven fundamentals for developing and improving customer focus and service quality throughout your team, department, division and organization.


You will explore a way of thinking and understand the kind of mind-set you will need to adopt in order to empower people to go beyond satisfaction. The Customer-Focused Leadership Workshop provides proven strategies and approaches for becoming a customer-focused leader.

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the course description.

 Click here to request

copy of course description.


01 Customer-Focused Leadership

All our on-site training is provided by The Training Bank which is the authors training and consulting firm.


We offer full custom design and customization services and we can also provide Train-the-Trainer.

Call us at 519-284-8080

Online Certification ProgramGo to Top of pageGo to Top of page

This 2-day, on-site workshop

targets front-line customer-contact employees. It can be customized to reflect your specific requirements.


It presents a process for creating or enhancing customer focus and improving service at the point of contact with the customer.


This process provides participants with strategies and skills that will help them make the most of their day-to-day interactions with customers and those internally who receive their work-product, products and services.


Click here to review

the course description.

 Click here to request

copy of course description.

02 Customer Focus For the Frontline

This 1 or 2-day program targets

all back office or support

employees. It presents a process for creating a customer-focused mind-set and provides tools and tactics for enabling participants to put customer-contact employees in the position to succeed with each customer.


It provides participants with strategies and skills that will help them make the most of their day-to-day interactions with people who receive their work-product, products and services which ultimately impact on the customer.


Click here to review

the course description.

 Click here to request

copy of course description.

03 Customer Focus for The Back Office

Lack of cooperation between

employees is often the result of

poor communication. The need for highly effective communication between the back office and frontline is critical to the success of every customer interaction. Poor communication leads to customer dissatisfaction which is a prescription for disaster.


This 1-day on-site workshop will enable participants to eliminate the needless problems which can so easily arise from ineffective communication.


Enhance your ability to communicate effectively with customers and staff, particularly in those difficult situations, to achieve the results you need.

 

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the course description.

 Click here to request

copy of course description.

04 Customer-Focused Communication

Creating a Customer-Focused

mind-set and delivering a level

of service which consistently “wows” your customers will create differentiation in today’s highly competitive market. This kind of differentiation will lead to greater customer loyalty and a “fan base” of customers who will brag about how good you are to deal with. That’s got to be good for your business!


This 1-day, highly engaging workshop will Enable your experienced Frontline Employees to Deliver Service Which Wows your Customers. Participants will be able to develop a strategy for how they can wow their customers and build a strong fan base.


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the course description.

 Click here to request

copy of course description.

05 The WOW Factor

This is a unique, interactive, eight

module, online customer focus

and service excellence certification training program. Get certified as a Certified Customer Experience Professional.


It provides the knowledge and skills necessary to enable participants to maximize the quality and value of each interaction with customers and each other.  


For organizations it offers a comprehensive, cost effective way to train your staff to strengthen customer focus and service excellence.


For individuals this program provides an opportunity for professional development in an essential business competency.


Click here to review

the course description.

 Click here to request

copy of course description.

06 Maximizing the Customer Experience Go to Top of page Go to Top of page Go to Top of page Customer-Focused Leadership Workshop