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This site is dedicated to our customer focus book, That’s Customer Focus!, however, we have also provided extensive details about our world-class on-site and online customer focus training programs and consulting services.

Customer Focus Books  and Training Programs

Video about the book

This exceptional book explains what customer focus is, why it’s a profitable business strategy, and shows you how to develop and implement an effective plan for creating and maximizing customer focus throughout your entire organization.

This 190+ page book includes:


If you wish to peek inside this book, you can do so at Amazon.com by clicking here.

01 About That’s Customer Focus!

This exceptional book explains what customer focus is, why it’s a profitable business strategy, and shows you how to develop and implement an effective plan for creating and maximizing customer focus throughout your entire organization.

What’s inside...

Based on 20 years of hands-on

practical expertise and extensive

research of proven best practices, this book will enable you to develop and implement a comprehensive action plan for embedding customer focus throughout your entire organization, department or team.


We explain how to use proven "customer focus" best practices so you can:

More about the book...02Buy Now

CLICK  HERE TO  PURCHASE PAPERBACK AT AMAZON FOR ONLY $29.95


That’s Customer Focus! is available in paperback and e-book formats. You can purchase a copy of the paperback for only $29.95 on Amazon.com or you can download your copy of That’s Customer Focus right now for only US$21.20.


Our e-book version is available through Clickbank.com. And, when you purchase our e-book you also get a 60 day money back guarantee which is as follows: "ClickBank sells our products - they are a trusted online retailer specializing in digitally delivered products.". ClickBank will, at its option, replace or repair any defective product within 60 days from the date of purchase. After 60 days all sales are final. ClickBank does reserve the right to alter or revise its return policy at any time."

Video: TV Interview with Author

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CLICK  HERE TO  PURCHASE PAPERBACK AT AMAZON FOR ONLY $29.95


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“This book outlines a winning

strategy for embedding customer

focus throughout your organization.”

- Eric F., Toronto


"If you really want to understand how to create and sustain Customer Focus, this book is worth every penny."-Thomas W., Texas


"This book is a Boss' survival guide to Customer Focus. Very well written, covers all the bases of Customer Focus and very readable."   Charles G., Montreal


"Thanks Ray. This book is exactly what I was looking for." Keith B. –Pepsico


"Thank you for not writing another business book. This is more like a training manual. It’s terrific. You can actually understand how to apply all the theory." - Nancy J. USA


“Your book was so compelling, we had you customize your training for our entire organization.” E. Yarina, CFO JT International.

A few testimonials... 03 Go to Top of page Buy Now

CLICK  HERE TO  PURCHASE PAPERBACK AT AMAZON FOR ONLY $29.95