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The Customer-Focused Leadership Workshop provides 10 proven fundamentals for developing and improving customer focus and service quality throughout your team, department, division and organization.

Customer-Focused Leadership Workshop

Your leaders will explore a way of thinking and adopt the kind of mind-set needed in order to empower people to go beyond satisfaction.

The Customer-Focused Leadership Workshop provides proven strategies and approaches for becoming a customer-focused leader.

After all, customer focus is a leadership issue.

The video below describes this workshop in detail. (It was produced by our training company called The Training Bank.)

Upon completion of this workshop,

participants will know:

Participants will develop a Personal Action Plan for implementation after the program.

01 Learning Objectives... Go to Top of page
  1. The Characteristics of

            Customer-Focused Organizations

  1. Why Commit to Customer Focus
  2. Leading  with a Customer Focus
  3. Listening  to the Voice of the Customer
  4. Enhancing  and Aligning the System
  5. Building and Strengthening Service Partnerships
  6. Defining Service Performance Requirements and Boundaries
  7. Providing Personal Autonomy
  8. Measuring What’s Important
  9. Holding Everyone Accountable
  10. Recognizing and Rewarding
  11. Embedding Customer Focus
  12. Action Planning


Participants will receive a three ring binder containing all of the of reference information presented in the workshop together with learning activities, exercises and job aides.

02 Workshop Topics include:

Be sure to ask us about:

Our Customer-Focused Leadership Online Assessments


Customer-Focused Leader’s Activity Guide


Organization wide embedding Process


Train-the-Trainer Certification


Customer Focus Champion Certification


For more information or to request  course description, click here.

Specifically designed for leaders of all levels including Managers, Supervisors and Team Leaders, this 2-day, highly interactive program includes an effective balance of lecture, individual and group activities and exercises. The recommended class size is 12 to 14 participants.


To obtain a copy of this course description, click here.

To obtain a no-obligation fee estimate, call us at 519 284-8080

Train-the-trainer certification is also available.

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