Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.
A breakdown in communication usually ends up impacting the customers’ experience one way or another. Poor communication leads to customer dissatisfaction which is a prescription for disaster.
This in-house workshop will enable participants to eliminate the needless problems which can so easily arise from ineffective communication.
Enhance your ability to communicate effectively with customers and staff, particularly in those difficult situations, to achieve the results you need.
Turn Negative Language into Positive Language and Maximize the Quality of Communication with customers and each other.
Whether you would like to use this generic program or have us customize it to reflect your specific requirements, we can help.
This highly interactive program includes an effective balance of lecture, individual and group activities and exercises. This program is a perfect addition to any of our other Customer Focus training programs. It can be done in a 1/2 day format, when combined with these programs.
We will be pleased to provide Train-the-Trainer certification to your trainers should you wish to conduct this training within your organization yourself. We will be pleased to discuss our certification process with you.
For more information about this outstanding workshop please give us a call at 519 284-8080 or send us a request by clicking here.
To obtain a printable copy of this overview and/or a fee estimate, click here.
Did you know that...
Our Training Gets Results
2009 - One of our clients won the International Service Excellence Award
2010 - Another client was nominated for this award
Online Customer Service Certification training for under $200.00
Click here for details.