Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.


Three Different Free On Line Assessments Available

Free Customer Focus Assessments

If you encounter any difficulties or require further information contact us at 519-284-8080 or by email immediately to support@thatscustomerfocus.com .  


We hope you will find these assessments interesting and useful.




How Customer-Focused Are You? Online Assessment

This assessment will determine the extent to which your organization has embedded customer focus best practices. Upon completion of this assessment you will receive a summary report and recommendations based on your input. This assessment is free and you are under no obligation to purchase any of our products or services.


The information gather is completely confidential. For security purposes, you will be required to provide your email address in order to receive secure access codes to this assessment tool.


When you click on the link provided on the right, you will go to our secure access request page. Simply follow the instructions provided and complete the assessment.



Customer Focus Training - Group Needs Assessment

This assessment will help you to determine the extent to which our department or your Organization would benefit from customer focus training such as the kind of training programs we offer.

The competencies addressed in this assessment are based on our experience and research into the knowledge, skills, best practices and actions exhibited consistently by highly successful customer-focused individuals, teams, departments and Organizations.

Once you have completed and submitted the assessment, a summary report page will open displaying your results.  The results of this needs assessment are completely confidential and will not be shared with anyone.

You are under no obligation to enrol in any of our  training programs as a result of completing this assessment.

Our rating system and summary of results is based on our considerable experience in evaluating training needs.

This assessments is completely anonymous. You will not be required to provide any personal contact information or company particulars and the results will not be shared with anyone.

To access your assessment, simply click on the appropriate link provided to the right.



Customer Focus Training - Individual Needs Assessment

This assessment will help you to determine the extent to which you would benefit from customer focus training such as the kind of training programs we offer.

The competencies addressed in this assessment are based on our experience and research into the knowledge, skills, best practices and actions exhibited consistently by highly successful customer-focused individuals, teams, departments and Organizations.

Once you have completed and submitted the assessment, a summary report page will open displaying your results.  The results of this needs assessment are completely confidential and will not be shared with anyone.

You are under no obligation to enrol in any of our  training programs as a result of completing this assessment.

Our rating system and summary of results is based on our considerable experience in evaluating training needs.

This assessments is completely anonymous. You will not be required to provide any personal contact information or company particulars and the results will not be shared with anyone.

To access your assessment, simply click on the appropriate link provided to the right.


If you would like a more in depth analysis of your organization’s level of customer focus and developmental needs of your employees please contact us.

How Customer Focused Are You?

Click here to obtain access codes

Customer Focus Group Training Needs Assessment

Click here to go to assessment

Customer Focus Individual Training Needs Assessment

Click here to go to assessment

How Customer Focused Are You Online Assessment