Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.
This program is designed for all back office or support employees.
It presents a process for creating a customer-focused mind-set and provides tools and tactics for enabling participants to put customer-contact employees in the position to succeed with each customer.
It provides participants with strategies and skills that will help them make the most of their day-to-day interactions with people who receive their work-product, products and services which ultimately impact on the customer.
This in-house program is available in one-day and two-day formats and can be customized to reflect your specific requirements.
As part of this program, participants complete a Personal Action Plan for how they will take what they learn and apply it on-the-job.
This highly interactive program can be conducted in both 1-day and 2-day formats and includes an effective balance of lecture, individual and group activities and exercises.
We will be pleased to provide Train-the-Trainer certification to your trainers should you wish to conduct this training within your organization yourself. We will be pleased to discuss our certification process with you.
To obtain a printable copy of this overview and/or a fee estimate, click here.
Did you know that...
Our Training Gets Results
2009 - One of our clients won the International Service Excellence Award
2010 - Another client was nominated for this award
If you would prefer an online version of this program, check out Maximizing the Customer Experience. Click Here.
Online Customer Service Certification training for under $200.00
Click here for details.
For more information about this outstanding workshop please give us a call at 519 284-8080 or send us a request by clicking here.