Books and Workshops to build and sustain customer focus and service excellence throughout your entire organization.

Audio Article (MP3) - The Value of a Customer Focus Strategy

With Ray Miller

Free Customer Focus and Customer Service Article

This audio article is part of a telephone interview in which Ray Miller, the author of That’s Customer Focus, discusses some of the benefits and impact on your bottom line of implementing a customer focus strategy.

This MP3 audio is approximately 12 minutes in length. We apologize for the audio quality but as this was a telephone interview, the sound quality is not stellar but we have cleaned it up a bit and we think you will find it both interesting and helpful.

Click on the image below to start the recording.



Enhance your Customers’ Experience and sharpen your Customer Focus to differentiate your organization and build long-term loyalty and profitability.

If you need help, check out our book, That’s Customer Focus!: The Overworked and Under-appreciated Managers Guide to Creating a Customer-Focused Organization.

Everything you need know and do to create and implement your strategy is covered in this great book. 

customer focus telephone interview.mp3