Frequently
Annoying Complaints and how to deal with them
By Jen Kiernan, Published by American Cemetery Magazine
Anyone who's ever had a customer has
had a customer complaint - across industry lines, from the paperboy
to the Fortune 500 company CEO. Customers are customers, after all.
And customers complain.
I was interviewed for this article in April 2007. It reinforces that
Customer Service affects everyone.
Rather than put the entire article here, please
click here and we will email you a copy or feel free to visit
the magazine publisher at
http://www.katesboylston.com/index.aspx?page=ac
and download the article from their web site.
It is extremely well written and raises many very valuable points
that will be of interest to anyone who wants to improve how
complaints are handled.
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